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2019 MobilityReport

The lines between work and home, here and there, become more blurred every minute, and that’s exciting for the future of business.

We tap and click our way to global information, connect one-on-one across cities and even continents, and work on the go. The pace of change is dizzying, but the opportunities are incredible, and mobility—the opportunity to work freely and easily, at any time, on any device—makes it all possible. Evolving trends in mobility are shaping the workstyles of tomorrow, making it easier to support and empower employees than ever before. Today, it’s important that companies embrace these trends to stay ahead.

Make no mistake. There is a clear line between simply being “wireless” and being truly mobile. The differences go well beyond flexibility to game-changing productivity that has the potential to disrupt industries and impact every department across your organization.

In this trends report, we’ll uncover the ways organizations can harness these advances now to gain a competitive advantage, deliver greater productivity, and build a stronger foundation for tomorrow. Let’s dive in!

FACT: Sixty-three percent of global enterprises regard mobility as the most significant factor contributing to competitive advantage and more than seven in 10 cite it as a top priority.

TREND 1 Mobility transforms the way we think about work/life balance

TREND 2 Mobility enables a more productive, cross-generational workforce

TREND 3 Mobility allows brands to connect with consumers in new and exciting ways

Mobility transforms the way we think about work/life balance

50/50 is unrealistic
There’s little doubt that increasingly powerful mobile devices, super-fast networks, and the rising acceptance (and promotion) of mobility in the workplace have made it possible for professionals to achieve better balance between their business and personal lives.

Today, balance rarely represents an even 50/50 split, as work and personal time don’t often share equal portions of our days. For most professionals, each day’s priorities tend to dictate where the scale falls. Instead, we find employees who have more freedom to complete tasks on-the-go tend to be more productive and report higher satisfaction with their jobs. In fact, the higher an organization rates itself on flexibility, the lower their voluntary turnover rate.3 Mobility solutions play an important role in flexibility and can have a meaningful impact on job satisfaction

Find a rhythm that works
Rather than working to draw clear lines in the sand between business and personal hours, professionals have begun to blur those boundaries. Mobile solutions enable employees to manage their home and work lives on a single device, simplifying communications, increasing productivity, and helping to ensure a high-level of customer service. When productivity increases, work hours decrease. That allows employees to enjoy work/life harmony, a concept that’s been gaining steam among enterprise companies, according to a recent Forbes article.

With the right tools, employers can ensure security and compliance standards are met, while teams can work when and where it’s most convenient for their customers and most effective for them. This isn’t just about the ability to use a mobile device. The speed and power of network connectivity is critical. Without it, communications suffer and frustrations increase. Enterprise companies can help their employees find a sustainable rhythm by providing tools and training to work more productively.

A word about privacy
There’s no question that data privacy will remain a concern as long as workers enjoy the convenience of a single device. Enterprise companies should leverage advanced mobile device management (MDM) software to enable remote configuring of devices, inventory and tracking, password protection, business data in the event that a device is lost or stolen.

Mobility enables a more productive, cross-generational workforce
The modern workplace is a far cry from the traditional workplaces of even a decade ago.

Professionals start their careers sooner and work later in life than previous generations. That means today’s workforce is made up of several generations of professionals with specific expectations when it comes to mobility:

Gen Z
Professionals born after 1995 are referred to as Gen Z or Gen Next. They’ve just begun entering the workforce and want to do meaningful work and be given responsibility. This generation of workers is accustomed to a world that’s constantly evolving, one in which relevance is continually redefined. Adept at multi-tasking, Gen Zer’s expectations for mobility are high. In fact, almost half of them say that they are on their smartphone “almost constantly,” and more than 60% would rather leave their wallet at home than their mobile device.

Millennials
These professionals were born between 1980 and 1995. Millennials are motivated by training, mentoring, and feedback; they aren’t afraid to switch jobs to get ahead. Culture, collaboration, and access to the latest technologies for communicating are important to these professionals.

Millennials are more mobile than their elders in the workforce and expect the flexibility that it allows. In fact, technology is as important to Millennials at work as it is in their personal lives. Nearly 60% of Millennials said that state-of-the-art technology was important to them when considering a job.

Gen X
Born between 1965 and 1980, Gen Xers prefer to work independently and with minimal supervision. They are motivated by growth opportunities, mentor relationships, flexible schedules, and management recognition.

Gen Xers still favor traditional learning, such as formal workshops and seminars, but also enjoy the personalization and convenience offered by technology-based tools. Blending traditional training methods with tech-enabled tools can help them make the most of development opportunities.

Baby Boomers
These professionals, born between 1946 and 1964, are loyal and ambitious. While they prefer monetary rewards, they are also motivated by peer recognition. Mobility is rising in popularity with this demographic; in 2018, their mobile use grew 57% over the previous year. Boomers use mobile devices to stay connected.Their expectations around mobility focus on trust. They need to know that the devices and applications they use will protect their privacy and keep personal data secure.

Today, the odds of a 25-year-old Millennial working with a 55-year-old Baby Boomer are not only possible, but probable. A Workfront State of Enterprise Work Report revealed that more than30% of conflicts arise due to lack of communication between employees.11 With different expectations and communication preferences, it’s no wonder.

Forward-thinking companies are looking at mobility to help them accommodate employees in diverse demographics. Incorporating mobile initiatives can encourage employees to engage at work in ways that are familiar to them. Think digital career development platforms that allow employees to test drive new roles and broaden their skill sets or mobile holistic wellness apps customized to each employee’s demographic and interests.

Unite your cross-generational workforce with mobility.
Here are four ways to get started:

Kick the mobile infrastructure tires
Harnessing mobility to help your cross-generational team collaborate requires a reliable, screaming-fast network that can support a variety of connectivity solutions. Networks have gotten exponentially faster in the last several years, and the coming revolution of 5G will only help businesses engage in even richer, more meaningful ways.

Challenge the status quo in your organization to make sure you’re on a network that can support today’s connectivity needs, as well as technologies to come in the near future.

Get leadership on board
To create a collaborative environment, company leadership must champion mobility. Show them how mobility solutions can free up budget for more important investments. Case in point: outdated desk phones, access badges, and timeclock devices can be consolidated onto mobile platforms and into applications that eliminate redundant technology.

Companies with a distributed workforce can spend less on office space to house employees, while retail businesses can replace obtrusive desktop POS systems with fully integrated mobile solutions.

Make space for cross-generational face time

Human-to-human interactions are important, even when a percentage of your workforce is remote or based at a different location. Equip a small conference or huddle room with “always ready” video conferencing software to foster camaraderie between offices and workers. This helps remote employees of all ages feel more connected to their in-office counterparts and encourages spontaneous collaborations and conversations—critical components of a unified team.

Enable cloud-based productivity tools

From sharing files to managing financials and reducing paperwork, cloud-based team collaboration and productivity tools can save time and money and help cross-generational teams stay in sync. These programs allow for easy collaboration between teams, regardless of where or when they’re working.

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